Dealing with ISP issues

Not my own, fortunately, but my mother’s which is essentially almost as bad, because I’m the one who has to fix it.

My mother called me this morning to say she’d received an email from her ISP (which is different to mine), saying that she had to do something with her email or it would stop working. I did some investigating and discovered that her ISP is indeed ending all support for email services, as of next month. When I set her up with an ISP some years ago, I chose the simplest option to have her email address @[ISPname]. Now they’re discontinuing it, and I’m going to have to help her migrate her email to somewhere else.

The ISP has “kindly” provided an option with a third party hosting company to continue hosting her email at the same address. They say this continued hosting by the third party company will be free until at least September 2024. Which of course means that beginning September 2024 they’re going to start charging for it.

So the next option would be to move my mother to a Gmail account, which will involve telling all her contacts that she’s changing email address. And I’ll have to do all the migration work, since my mother has no comprehension of the technical details of how email works. So, great. Another task on my list.

New content today:

2 thoughts on “Dealing with ISP issues”

  1. Ah, yes. The reason I bought my first domain (which I no longer own). It became addictive, so now I own,,, ….

    1. I don’t know if your mom shares your surname, but several morgan-mar domains are very cheap, less than $5 USD per year. You could easily register the domain and point it to GMail, as I do for and, to name two.

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